refund policy


At Shield K9 Inc. (“we,” “our,” “us”), we are dedicated to providing high-quality online video content and ensuring customer satisfaction. However, we understand that there may be circumstances where you may wish to request a refund. This Refund Policy outlines our refund policy and procedures for online video purchases.

No Refunds Policy

Online Video Purchases

All sales of online videos on our website are final. Once an online video is purchased, no refunds will be issued under any circumstances. This policy is in place due to the nature of digital content, which is immediately accessible upon purchase.


We do not offer refunds for online video purchases except in the following limited circumstances:

  • Technical Issues: If you experience technical difficulties that prevent you from accessing the purchased video content, please contact our customer support team. We will make every effort to resolve the issue. If we are unable to resolve the issue, we may, at our sole discretion, offer a refund.
  • Duplicate Purchases: If you accidentally purchase the same video more than once, please contact our customer support team within 7 days of the purchase date. We will review your request and, if verified, will issue a refund for the duplicate purchase.

How to Request a Refund

If you believe you qualify for an exception as outlined above, please contact our customer support team at:

Shield K9 Inc.

When requesting a refund, please provide the following information:

  • Your full name
  • Email address used for the purchase
  • Order number
  • Detailed description of the issue

Our customer support team will review your request and respond within 7 business days.

Changes to Our Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date at the top will be updated accordingly. We encourage you to review this Refund Policy periodically to stay informed about our refund policies.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Shield K9 Inc.
7272 Gore Rd Puslinch, ON, N0B 2J0

Thank you for choosing Shield K9 Inc. We appreciate your understanding and compliance with our Refund Policy.